Frequently Asked Questions
Everything you need to know about your Matteau experience, from shipping to garment care.
What is the Matteau philosophy on sustainability?
We are committed to conscious consumption. Our garments are designed to be timeless and durable, utilizing organic and recycled materials wherever possible to minimize our environmental footprint.
How do I ensure I select the correct size?
Each product page features a detailed size guide. Our silhouettes are generally true to size; however, we recommend comparing your measurements against our chart for the most accurate fit.
What are your shipping options and delivery times?
We offer express international shipping. Orders are typically processed within 24-48 hours, with delivery ranging from 3-7 business days depending on your global location.
What is your return and exchange policy?
We accept returns on full-priced items within 14 days of delivery, provided they are in original condition with tags attached. Please note that swimwear must have the hygiene seal intact.
How should I care for my Matteau garments?
To maintain the longevity of your pieces, we recommend gentle hand washing or professional dry cleaning. Specific care instructions are provided on the internal label of every garment.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.